Support and Contact Numbers

Support & Frequently Asked Questions (FAQs):

How do I receive and send emails?  
Once logged onto the Hot Point network you have full access to the Internet and may send and receive emails as you would at home or in your office.

However, some ISPs, such as Earthlink, do not allow subscribers to send emails from the Earthlink mail servers when connected to a non-Earthlink network (such as Hot Point). These ISPs normally provide a WebMail alternative to allow you to send emails from non-Earthlink networks. Please check with your ISP as to what their policy is and what alternatives they have in place for you.

When sending email through a Wi-Fi connection, please keep in mind that emails are normally sent in "clear text" format. This means that your data is not encrypted when you send it. It is possible to configure your email software to send and receive email in SSL secured format. Check with your ISP to see if this option is available to you.

Webmail services such as HotMail, Yahoo! Mail and Earthlink WebMail offer "secure" versions of their services. You should always choose the secure version when logging into these services, sending and reading emails.



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