FAQ
Support & Frequently Asked Questions (FAQs):
What PC cards or modems are not compatible with Wi-Fi and wireless hotspots?
What is a wireless network?
What kind of network technology is being used to provide this service?
What do I need to use the service?
How do I get online?
Is my credit card information secure?
Where can I purchase a wireless card?
Can I set up an account from my home/office computer?
How do I login to use the service?
How do I logout and stop session billing?
How will I be billed?
Will I receive an invoice when I use the service?
Can I change my rate plan?
How can I view / edit my account information?
What if I have problems using the service?
Can I access my corporate LAN?
What kind of security is available through my wireless connection?
How do I receive and send emails?
How do I find a Hot Point location?
Do I need Hot Point software to connect?
How do I tell if I'm in a Hot Point enabled area?
Which operating systems are currently supported for use with Hot Point?
Which browsers am I able to use with Hot Point?
Can I access Hot Point internationally?
Does Hot Point support streaming video, video conferences or VoIP (VoiceoverIP) ?
How Do I Connect to Banking, Financial Institution and Other Secure Shopping Internet Sites?
Who should I contact if I'm having trouble connecting?
Do I need to Log Off?
Why use Hot Point wireless Internet service?
Where is the troubleshooting guide?
Is Hot Point fast?
Can I use all the features of the Internet with Hot Point?
Can I use Hot Point with something other than a laptop?
How do I cancel my Hot Point subscription?
What if I forget my password
Where can I connect to Hot Point?
How do I get my favorite locations equipped with Hot Point?
Who do I call with other questions?
When I get redirected to the Hot Point Login page I get security warnings about the certificate. What does this mean?
Why do I never see the pop-up Logout window?
Why do I keep getting redirected to the Hot Point Login page, even when I am online at home?
Can I set up an account from my home/office computer?
How do I logout and stop session billing?
Can I set up an account from my home/office computer?
How do I find a Hot Point Location?
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